1 hour ticket response
We are focused on giving a prompt and adequate solution to every trouble ticket sent by a customer. Our skilled techs will examine your situation and will offer you the best option. We offer a 1–hour response time guarantee for all technical support tickets. In reality, our average customer support ticket response time has proven to be 20 minutes.
A Premium–Quality Technical Support Service
Our client care team members possess enormous experience in the shared hosting sphere and are proficient enough to deliver a quick answer to your problem. If, however, the situation at hand is not within the competency of a support technician, the helpdesk ticket will be sent to a developer or sysadmin for additional assistance.
An Intuitive Help Center Section
In the Online Control Panel you can find an easy–to–browse Help section where you can find quick suggestions on how to use our services. You can get the answers to your questions in our F.A.Q. database, find more tips in the web hosting account management articles or check our how–to video tutorials.