Customer Support Channels
A 1–hour Response Guarantee
Providing high–quality support promptly is our high priority, so we backup each shared hosting plan with a one hour ticket solution warranty. As soon as you supply a ticket or post an e–mail, our user tech support staff will do their best to deliver the most satisfactory remedy for your problem and to supply you with information promptly.
A Top–quality Support Service
Our technical support service is supplied by a crew of skilled experts who definitely are able to respond to your request in a timely manner. You can easily contact the technical support team by opening a technical support ticket from your Online Control Panel or by sending us an email message. On business days, you may as well call us on the telephone or use the live chat option.
An Intuitive Help Section
We have incorporated an in depth knowledge base into the Control Panel so you can acquire effective step–by–step directions anytime. Each part of the Control Panel features its own contextual support area displaying a selection of how–to content articles. We have also prepared videos to give you a much better idea of the correct way to accomplish any given procedure.