Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We provide a 60 min response guarantee for each ticket or email that you submit to the help desk staff. We’ll quickly respond to all the standard queries and forward the case to our sysadmins in case further assistance is required. If you order the Optional Managed Services package, we’ll carry out any of the included tasks at a time that has been discussed with you beforehand.
A Topflight Help Desk Support Service
We’ll be online for you 24–7 to respond to any queries that you may have connected to our Online Control Panel or any of the apps that we have installed for you on the server. If you also need assistance handling server administration tasks, you can take advantage of our Optional Managed Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and software installation services
An Intuitive Help Section
Our Online Control Panel was pre–installed for each Linux dedicated servers hosting package. Among its characteristics is a rather useful integrated knowledge base that will guide you step by step on all the tasks that you can perform. Most how–to articles have video versions that show all the tasks that you can perform in a highly illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each Online Control Panel section.