A 99.9% Server Uptime
Our shared hosting system is based on a secure, top–notch hardware architecture and a heavily modified Linux version. This is why, irrespective of what your web site is, or how many visitors you’ve got, or even if there is a DoS attack, our hosting servers will stay up and running and your web sites will remain accessible online.
All our shared hosting packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our guarantee remains the same.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also built our very own internal network in each one of our datacenters. Everything is based on top–hole hardware elements furnished by Juniper. Additionally, on every single router, we’ve put a firewall with an advanced set of rules so as to filter all shady requests.
Therefore, in each of our data centers – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe and in our data center in AU, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, when it’s your cash at risk, you can’t feel truly safe. This is the reason why, with all our cloud hosting plans we offer a 30–day money–back guarantee. If you don’t feel pleased with our service or in case you need to get a more powerful web hosting solution, such as a Linux VPS web hosting packages or even a Linux dedicated servers hosting – we’ll give you your money back in full, with no hidden costs or return charges.
24/7 Technical Support
We have carefully selected each single member of our 24x7 support team to make sure that we can offer you the best possible customer service you can get. Each of our technicians has several years of experience dealing with web hosting accounts behind his back, so they know what they are doing. What’s more, they’re available to you 24x7 – you’ll be able to contact them at any time and they will get back to you as soon as possible.
Their average response time is just 20 minutes, whereas with many other hosting companies you have to wait for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to in less than one hour.