24/7 Customer Support in Shared Hosting
Our shared hosting include 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our website hosting services before you make an order or you're a current customer and you have a question or some issue, you will be able to contact us anytime, which includes holidays and weekends. We have many channels to contact us - a couple of phone lines around the world for your convenience and live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more complex matters or any issues which require more time to investigate and handle. Unlike many other website hosting service providers, our trouble tickets come with a guaranteed maximum reply time of only one hour, so no matter what your problem is, it will be resolved timely and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to receive quick help, particularly if your website is not running effectively for some reason. All our Linux semi-dedicated packages feature 24/7 customer and technical support, so in case anything happens, you are able to use several methods to get in touch with us - phone line with a couple of local numbers around the globe, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and general issues, so if you don't have an account yet, for instance, you can get additional information regarding our services, or we can assist you with less complicated technical problems. The second two methods are for solely technical issues or anything that's more time-consuming because it is quicker to follow the correspondence between you and our technical support crew. The warranted max answer time for them is merely an hour, the regular one - 15-20 minutes, therefore you won't need to wait for an entire day in order to get assistance like you may need to do with various other service providers.
24/7 Customer Support in VPS Web Hosting
If you have a Virtual Private Server through our company, you can get in touch with us 24/7 for any kind of server-related issue or fordifferent difficulties and questions associated with the pre-installed software the server comes with. If you haven't bought a virtual private server package yet, you can find out more about our solutions by giving us a phone call or through the live chat service. For more tech issues, you'll be able to send an email message or open a ticket through your billing Control Panel and you will get support within no more than one hour regardless of the time of the day, even on weekends and holidays. The actual reply time usually doesn't exceed half an hour. In case you need assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can include to every single VPS plan and our administrators will help you with any installation or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Servers Hosting
If you buy a dedicated server from us, you'll be able to contact us anytime using different channels and the max time that you'll have to wait for a response is approximately one hour, so you can forget all about waiting a whole day. Our customer and tech support service is online 24/7 regardless of whether it is a holiday or a weekend and we can support you with anything relevant to the applications which are pre-installed on your server. To get in touch with us about a tech matter, you can open a ticket through the Help section of your billing Control Panel or you can send us an email. In case you have any common questions or you'd like to learn more about our web hosting services before you order, you may also employ our live chat or you can call one of the local phone numbers that we have in several countries worldwide. When you need support for third-party software that you can't install or run effectively, you'll be able to add the Managed Services upgrade to your package and our sysadmins will assist you.