One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting around for hours, or even a whole day, to obtain a reply to an email or a trouble ticket. Regardless of when you get in touch with us, we will help you within only one hour with any pre-sales and technical enquiries you might have. In reality, our actual response time scarcely ever exceeds twenty-thirty minutes. As we are on duty 24 hours a day, 7 days a week, 365 days a year, you’ll always get assistance in a well-timed fashion and we are aware of exactly how important this is in the electronic era. As soon as you contact us, we will answer your questions. In case you experience any technical complication, we’ll cope with it instead of you, or we’ll provide you with all the necessary information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a support ticket via your web hosting Control Panel or write an email connected to your semi-dedicated server, you’ll obtain a reply within 1 hour max. You can touch base with us whenever you wish with regards to billing, general or technical issues and considering that we’re on duty 24 hours a day, 7 days a week, 365 days a year, you’ll always receive assistance without delay. Based on the particular issue or question, we will provide you with more information, solve the complication if it’s been caused by something within our reach or instruct you on what to do on your end if you need to adjust a particular setting for a web app that we don’t have access to. You can forget about waiting around for an entire day for each and every reply. In reality, in most cases we answer emails and tickets within no more than twenty-twenty five minutes.