Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket while you’re browsing through your website files or updating different settings. The ticketing system is being strictly monitored 24x7 by our customer service team representatives and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to receive support. In stark contrast to other providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you like and ask for info with regard to any billing or technical problem. Also, you can read a selection of articles, which will help you solve the most commonly met predicaments on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is integrated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated packages, which goes to say that you won’t require a separate platform to contact our client service team – you can do this on the spot in the event that you encounter an obstacle. Sending a new ticket takes a couple of clicks and finding an older one is equally simple. With our clever search filter, you can swiftly find any ticket that you’ve sent in the past. You can post a ticket at any given moment in time since our tech support staff members are available night and day and answer in less than one hour, although it rarely takes that much to receive support. With Hepsia, you’ll have everything in one single location and you can forget about needing to log in and out of two or more platforms to resolve a simple problem.